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Privacy
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Your
privacy is important to Soft-AID. This statement discloses the information
practices for Soft-AID Web sites, including what type of information is
gathered
and tracked, how the information is used, and with whom the information
is shared. |
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Personal
information |
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In
general, you can visit Soft-AID on the Internet without telling us who you
are and without giving any personal information about yourself. There are
times, however, when we or our partners may need information from you. |
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You
may choose to give us personal information in a variety of situations. For
example, you may want to give us information, such as your name and address
or e-mail id, to correspond with you, to process an order, or to provide
you with a subscription. You may give us your credit card details to buy
something from us or a description of your education and work experience
in connection with a job opening at Soft-AID that you wish to be considered
for. We intend to let you know how we will use such information before we
collect it from you; if you tell us that you do not want us to use this
information to make further contact with you beyond fulfilling your requests,
we will respect your wishes. If you give us personal information about somebody
else, such as a spouse or work colleague, we will assume that you have their
permission to do so. |
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Using
and Sharing Personal Information |
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The
following paragraphs describe in more detail how Soft-AID may use your personal
information and with whom we may share it. Depending on the type of Soft-AID
Web site you are visiting, one or more of the paragraphs may apply. For
example, if you order a product from an Soft-AID Web site, your information
will be handled as described in such paragraphs as Fulfilling Your Transaction
Request and Marketing Use. |
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Fulfilling
your transaction request
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If
you request something from an Soft-AID Web site, for example, a product
or service, a callback, or specific marketing materials, we will use the
information you provide to fulfill your request. To help us do this, we
may share information, with others, for instance, other parts of Soft-AID,
Soft-AID's Business Partners, financial institutions, shipping companies,
postal or government authorities (for example, Customs authorities) involved
in fulfillment. In connection with a transaction we may also contact you
as part of our customer satisfaction surveys or for market research purposes. |
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Marketing
Use |
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The
information you provide to Soft-AID on certain Soft-AID Web sites may also
be used by Soft-AID and selected third parties for marketing purposes. Before
we use it, however, we will offer you the opportunity to choose whether
or not to have your information used in this way. |
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Soft-AID
Human Resources Web Sites (including Recruitment) |
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In
connection with a job application or inquiry, whether advertised on an Soft-AID
Web site or otherwise, you may provide us with information about yourself,
such as a resume or curriculum vitae. We may use this information throughout
Soft-AID and its related entities for the purpose of employment consideration
or your inquiry. Except where you tell us not to, we will keep the information
for future consideration. |
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Information
for Business Partners |
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If
you represent an Soft-AID Business Partner, you may visit an Soft-AID Web
site intended specifically for Soft-AID Business Partners. We may use information
provided on that site to administer and develop our business relationship
with you, the Business Partner you represent, and Soft-AID Business Partners
generally. For instance, this may involve using your information to send
you details of Soft-AID Business Partner programs. It may also include sharing
certain information with other Business Partners (subject to any confidentiality
obligations that may exist), or Soft-AID customers or prospects. In connection
with a particular transaction or program, we may also contact you as part
of customer satisfaction surveys or for market research purposes. |
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Soft-AID
Supplier Administration |
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If
you represent an Soft-AID supplier, you may visit an Soft-AID Web site intended
specifically for use by Soft-AID suppliers. We may use the information provided
on that site in connection with entering into or performing a transaction
with you. For example, this may include sharing information with other parts
of Soft-AID, Soft-AID's Business Partners, customers, shipping companies,
financial institutions, postal or government authorities involved in fulfillment.
It may also be used to administer and develop our relationship with you,
the supplier you represent and/or other Soft-AID suppliers generally. |
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Soft-AID
Discussion Forums and Chat Rooms |
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If
you participate in an Soft-AID discussion forum or chat room, you should
be aware that the information you provide there will be made broadly available
to others, potentially inside or outside Soft-AID, who have access to that
discussion forum or chat room. Also, please recognize that individual forums
and chat rooms may have additional rules and conditions. Each participant's
opinion on a forum or chat room is his or her own and should not be considered
as reflecting the opinion of Soft-AID. |
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Other
Soft-AID Web Site Notices |
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In
some cases, specific Soft-AID Web sites may contain other notices about
their use and the information practices applicable to those sites. |
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Cookies,
Web Beacons and Other Technologies |
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We
sometimes collect non-identifiable information from visits to our Web sites
to help us provide better customer service. For example, we keep track of
the domains from which people visit, and we also measure visitor activity
on Soft-AID Web sites, but we do so in ways that keep the information non-identifiable.
This information is sometimes known as "click stream data." Soft-AID
or others on Soft-AID's behalf may use this data to analyze trends and statistics
and to help us provide better customer service. |
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Also,
when we collect personal data from you in a transaction, we may extract
some information about that transaction in an non-identifiable format and
combine it with other non-identifiable information such as clickstream data.
This information is used and analyzed only at an aggregate level to help
us understand trends and patterns. This information is not reviewed at an
individual level. If you do not want your transaction details used in this
manner you can disable your cookies. |
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We
collect the information we mentioned in the previous paragraphs through
the use of various technologies, including one called "cookies".
A cookie is a piece of data that a Web site can send to your browser, which
may then be stored on your computer as an anonymous tag that identifies
your computer but not you. Some Soft-AID pages use cookies, sent by Soft-AID
or its third party vendors, or other technologies to better serve you when
you return to the Web site. You can set your browser to notify you before
you receive a cookie, giving you the chance to decide whether to accept
it. You can also set your browser to turn off cookies. If you do so, however,
some Web sites may not work properly. |
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Some
Soft-AID Web sites also use Web beacon or other technologies to better tailor
those sites to provide better customer service. These technologies may be
in use on a number of pages across Soft-AID's Web sites. When a visitor
accesses these pages, a non-identifiable notice of that visit is generated
which may be processed by us or by our suppliers. These Web beacons usually
work in conjunction with cookies. If you don't want your cookie information
to be associated with your visits to these pages, you can set your browser
to turn off cookies. |
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If
you turn off cookies, Web beacon and other technologies will still detect
visits to these pages, but the notices they generate cannot be associated
with other non-identifiable cookie information and are disregarded. For
more information, please see "How to work with Cookies". |
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Service
Quality Monitoring |
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Certain
Web transactions may also involve you calling us or our calling you. Please
be aware that it is Soft-AID's general practice to monitor and in some cases
record such calls for staff training or quality assurance purposes. |
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Online
Advertising |
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Certain
companies help us deliver interactive on-line advertising such as banner
ads. These companies may collect and use information about customers to
help us better understand the offers, promotions, and types of advertising
that are most appealing to our customers. After it is collected the information
is aggregated so it is not identifiable to a specific individual. |
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Personalized
URL Link |
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On
occasion, we may personalize and customize Web sites for certain visitors.
If you visit one of these sites, you may find it customized with references
to products and/or services that we believe may be of interest to you, based
on your previous interactions with Soft-AID and information you have provided
to us. While you are visiting these Web sites, we may collect information
about your visit to better tailor the site to your interests. An invitation
to visit one of these Web sites is usually presented as a personalized URL
in an e-mail, a notice on a Web site registration page, or as a response
to you logging on to a certain Web site. |
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If
you choose to visit one of these Web sites, you are agreeing to let Soft-AID
collect information about your visits and also to its association with other
information about you and your relationship with Soft-AID. If you do not
wish your information to be used in this way, do not accept the invitation
to visit these sites. |
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Disclosures
Required By Law |
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Please
be aware that in certain circumstances, it is possible that personal information
may be subject to disclosure pursuant to judicial or other government subpoenas,
warrants, or orders. |
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Links
to non-Soft-AID Web sites |
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Soft-AID
Web sites may contain links to other Web sites. Soft-AID is not responsible
for the privacy practices or the content of those other Web sites. |
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Notification
of Changes |
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This
privacy statement was last updated on August 5, 2002. A notice will be posted
on our Web site home page for 30 days whenever this privacy statement is
changed in a material way. |
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