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| Knowledge Management | |||||||||
| Library Automation | |||||||||
| Security Management | |||||||||
| Knowledgebank | |||||||||
| Asset Track | |||||||||
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When the visitor clicks on the knowledgebank / Knowledgebase hyperlink on your site he is diverted to this new site which has a Knowledgebank. He is shown various catagories under which you have created the information and can navigate through these catagories and view the information.
Hierarchical Search : Categories are shown in a hierarchical manner , which will explode into further categories.
The documents like DOC,PDF,XLS etc can be viewed directly besides the FAQs and Best Practices.
View Documents : The documents or even drawings can be viewed directly in the browser. There is a facility to search the knowledge on a specific topic or word. In case the information which you are looking for is not available on the site then the visitor can post a question to an expert . When the expert shares his/her views the same are made available to everyone who logs-in.
Since the visitor can gets an opportunity to search the information , it might result into reduction of support calls a company receives.
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