Document Repository:

Normally for every product or service , the documents like manuals , quick start manuals , features details etc. are available . There can be various versions , releases of these documents. The latest of these documents can be made available online and that is something which is called as a Document Repository.

Documents can be made available only for a specific period by attaching an expiry date.

Categories:

You can define various categories under which you can upload these documents. These can be products , models etc. Documents can be segregated depending upon the type of document also.

See Also:

Many documents , questions are related to each other by some thread. With Knowledgebank you can relate documents to each other and hence the users are able to view the rest of the topics.

FAQ:

These are the frequently asked questions. The FAQs can be added with suggested answers.

Ask an Expert:

The users can post a question to the Knowledgebank . Functional experts can handle these questions and can send answers to these questions. This transaction will remain open to any new visitor to the web site.

Glossary of Terms:

Create a glossary of terms which are normally used in your business. Whenever a reference is made to any of these terms in the document , a hyperlink is shown on that term , clicking on the same the would display the details entered as the glossary to terms.